Ackobom Shipping Policy

Ackobom is committed to providing safe, discreet, and reliable worldwide shipping. All products are packaged in plain gift boxes and discreet mailer packaging to protect your privacy.

Shipping Time and Production

Orders enter production immediately after payment is confirmed.

Production time is approximately 5–7 business days.

If there are any issues with your shipping address (such as a missing apartment number, company name, or other incomplete information), we will contact you via ackobomteam@gmail.com/info@ackobom.com . Your order will be placed on hold until we receive the correct information.

Before Shipment Confirmation

In certain situations, we may need to contact you before shipping your order. This may include confirming your shipping address, shipping method, customization details, or other order-related information.

If confirmation is required, we will send you an email and wait for your reply before proceeding with shipment. This helps ensure your order is processed accurately and according to your preferences.

To avoid unnecessary delays, please check your inbox (including your spam or junk folder) and respond as soon as possible.

Shipping Methods

After production, you may choose one of the following shipping methods:

Free Shipping (Estimated 15–20 Days)

• One complimentary delivery attempt only.

• Please keep your phone available in case the courier needs to contact you.

UPS / DHL / DPEX Express (Estimated 5–7 Days)

• Fast and reliable express delivery.

Delivery times are estimates only and may vary depending on your location, customs clearance, holidays, weather conditions, or other unforeseen circumstances. Remote or restricted areas may require additional transit time.

Worldwide Shipping

Ackobom ships to most countries and regions worldwide (excluding certain remote or restricted areas).

To comply with customs regulations, prosthetic products are declared as "Silicone Toys" on customs documentation.

Please ensure that your shipping address is complete and accurate. Ackobom is not responsible for delivery failures or delays caused by incorrect or incomplete address information provided by the customer.

Customs Duties and Taxes

Customers are responsible for ensuring that the purchased products comply with the laws and regulations of their destination country or region.

Ackobom is not responsible for packages delayed, held, or confiscated by customs authorities.

Depending on your country's regulations, customs duties, VAT, or import taxes may be required before your package is released. These charges are imposed by your local customs authority and are not collected by Ackobom.

If you refuse to pay the required customs duties or taxes, resulting in the package being returned, abandoned, or destroyed, the order will not be eligible for a refund.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number within 1–5 business days.

Please note that tracking information may not update immediately. In some countries, tracking may only become available after the package has cleared customs or reached the local courier network.

Please monitor your tracking information regularly and collect your package promptly when required.

If the carrier's tracking information shows the package as successfully delivered, Ackobom cannot issue a refund for the order.

Defective or Incorrect Items

Every product is carefully inspected before shipment.

If you receive a product with a manufacturing defect or an incorrect item or color, please contact the Ackobom Support Team as soon as possible. We will review your case and arrange a replacement if applicable.

Important Notice

Shipping delays may occur due to customs inspections, severe weather, public holidays, transportation disruptions, pandemics, or other circumstances beyond our control.

We sincerely appreciate your patience and understanding if such delays occur.